

Or when they have additional operational challenges, use paper procedures. That’s why most managers and leadership in an organization try to run operations with checklists in Google Docs, Microsoft Word documents or Adobe PDFs. There is just so much variability and hesitation to augment human effort with technology. I know that in operations, it is hard to achieve consistency with high quality. While my co-founders of Keeni have experience running software and online businesses, I have experience running hardware and consulting businesses.

